Unable to scan to CIFs (Windows 7 & Vista)
08/04/2013
Client: Windows 7 or Windows Vista. Domain: Windows 2008 or 2008 R2
This article assumes that you have already followed the steps in the following articles, where applicable:
Scan to CIFS on Windows 7 & Vista (Business, Enterprise & Ultimate Editions)
Scan to CIFS on Windows 7 & Vista (Home Premium, Basic and Starter Editions)
When you join a domain running server 2008 or later using one of the above client operating systems, the firewall settings on the client machine will change in line with the domain policy. Specifically, their behaviour towards shared folders will change.
If you have already set up the shared folder before joining the domain, the firewall will not allow the necessary SMB packets which enable you to scan to CIFs.
However, if you set up the shared folder AFTER joining the domain, the firewall settings will automatically adjust to allow the SMB packets.
If you are having trouble with scan to CIFs, you may want to check the firewall settings on the client:
Windows 7:
Control Panel -> Windows Firewall -> Advanced Settings -> Inbound Rules -> Locate "File and Printer Sharing (SMB-In)", right-click and "EnableRule". The default should be set to allow the packets.
Vista:
Control Panel -> Windows Firewall -> Change Settings -> Exceptions -> Ensure File and Printer Sharing is checked
Note: This article is based on the Enterprise editions on Windows 7 and Vista and may differ slightly on other versions.
